What is error culture?
Error culture requires that errors happen and that they are also corrected. Mistakes are an integral part of learning and further development. In order to see them as an opportunity, an error culture is needed – an acknowledgement of errors. This enables companies to recognize mistakes, learn from them and take preventive measures in the future. A positive side effect: a positive error culture strengthens employee loyalty.
Developing a positive error culture
Mistakes are allowed
Mistakes are allowed and everyone is allowed to make them. This realization protects against resentment within a company, as well as expensive consequences.
Search for solutions
The goal is to find the cause of the error in order to avoid it in the future.
A positive error culture is strengthened, among other things, by owning up to one’s mistakes. Managers are also called upon here and must ensure that an admission of error is also honored.
An ideal basis for good further development is created through objective feedback. If an error has been discovered, the supervisor should point it out objectively.
Further measures for a positive error culture
- This attitude should be recorded in writing.
- It should be formulated in concrete terms.
- The management level exemplifies this attitude.
- There should be sufficient time to discuss and subsequently learn from mistakes – promoting open communikation.
- Managers should live this attitude in such a way that individual employees do not have to fear blame.
- The mistake has happened, solutions are sought – what has been learned should be recorded in order to be able to exchange information with each other.
- Supervisors and employees should develop the skills to deal with mistakes in a positive way – by giving each other feedback, discussing mistakes in reflection rounds, and supporting employees who bear the consequences for mistakes made.