Terms of Service
Depending on the type of service, separate General Terms and Conditions (“GTC”) apply. Which version governs your contract depends on the service booked and the teamazing group company named in the offer or booking confirmation – you can download all versions here and read them in full below. This English version is provided for convenience; the German versions are authoritative.
Last updated: 03.07.2026 · Previous versions are available on request at [email protected].
GTC for Software Services
Apply to the use of the teamazing software platform, including its AI-supported functions, and to individual software development services. Contracting entity: teamazing Group GmbH, Graz, Austria.
GTC for Online Services
Apply to events, trainings, workshops and other functions conducted via the internet, including related services. Contracting entity: the teamazing group company issuing the booking confirmation – teamazing Services GmbH (Graz, Austria) or teamazing GmbH (Munich, Germany).
GTC for Offline Services
Apply to events, trainings, workshops and other functions conducted on site, including related services. Contracting entity: the teamazing group company issuing the booking confirmation – teamazing Services GmbH (Graz, Austria) or teamazing GmbH (Munich, Germany).
GTC for teamazing Credits
Apply to the purchase and redemption of teamazing Credits (prepaid balances). The contracting entity is the teamazing group company named in the offer; the respective service GTC additionally apply to the services paid for with Credits.
GENERAL TERMS AND CONDITIONS for SOFTWARE SERVICES
1. General; Scope
1.1. All contracts regarding software services – i.e. the provision of teamazing’s cloud-based software platform including its AI-supported functions (the “Platform”) as well as individual software development services – are concluded with teamazing Group GmbH, commercial register no. FN 478077 f, Puntigamer Straße 24, 8041 Graz, Austria (“teamazing”) and are governed exclusively by these General Terms and Conditions (“GTC”). Terms and conditions of the customer shall not become part of the contract.
1.2. Separate GTC apply to team building, event and workshop services and to teamazing Credits.
1.3. The offering is directed exclusively at entrepreneurs, legal entities under public law and special funds under public law; these GTC do not apply to contracts with consumers. By concluding a contract, the customer confirms that it is acting as an entrepreneur.
1.4. Individual agreements (in particular offers, order confirmations and individual contracts) prevail over these GTC.
2. Subject Matter and Intended Purpose
2.1. teamazing provides the customer with the Platform in its respective current version for use via the internet; provision takes place at the router exit of the data center (the “Transfer Point”), and the customer’s internet connection and end devices are not part of the contractual services. The functional scope is determined by the order or the service description valid at the time of ordering.
2.2. Intended Purpose: The Platform is intended to evaluate feedback, sentiment and development data at an aggregated team or organizational level and to provide functions building on such data. It is not intended and not designed to (a) evaluate or monitor the performance or behavior of individual identified or identifiable employees, (b) make or prepare automated decisions on the establishment, promotion or termination of employment relationships, or (c) infer emotions of persons from biometric data.
3. Conclusion of Contract
Offers by teamazing are non-binding unless expressly designated as binding; website and brochure information is non-binding. The contract is concluded upon teamazing’s order confirmation, upon completion of the online registration or ordering process on the Platform, or upon signature of an individual agreement by both parties. Requests to change a concluded contract require confirmation by teamazing.
4. Free-of-Charge Services
4.1. Where teamazing provides functions free of charge (including trial, beta and preview functions), there is no entitlement to specific functions, availability, support or continuation; teamazing may change the functional scope and usage limits at any time and may discontinue free-of-charge services with 30 days’ notice. Section 12 also applies to free-of-charge services.
4.2. For free-of-charge services, teamazing is liable only for intent and gross negligence, and for personal injury.
5. Usage Rights
5.1. For the term of the contract, the customer receives the non-exclusive, non-transferable, non-sublicensable right to use the Platform for its own internal business purposes within the agreed scope.
5.2. Authorized users are the persons authorized by the customer within the agreed scope, provided they act for the customer or its affiliated companies. Access credentials must be kept confidential and must not be shared.
5.3. The customer is in particular not permitted to: sublicense, rent out or make the Platform available to third parties outside section 5.2; reverse engineer, decompile or disassemble the Platform beyond mandatory statutory permissions; circumvent usage limits or security mechanisms; automatically extract (scrape) the Platform; or use the Platform to build a competing product.
6. Customer Obligations and Acceptable Use
6.1. The customer is responsible for the content entered or uploaded by it and its users (“Customer Data”) and shall ensure that its processing on the Platform does not infringe third-party rights or applicable law.
6.2. The customer shall not use the Platform to process unlawful, offensive, discriminatory or harassing content, to introduce malware, to impair the integrity or availability of the systems, or to test or circumvent security measures (except for security tests agreed with teamazing in text form).
6.3. Employee Protection: The customer undertakes not to use the Platform contrary to the intended purpose under section 2.2, in particular not for individual performance or behavioral monitoring of individual employees and not as the sole or predominant basis for personnel decisions. The customer is responsible for establishing the labor law prerequisites in its organization before deploying the Platform, in particular for observing co-determination rights of employee representative bodies and for informing employees transparently.
6.4. In the event of serious violations of section 5 or 6, or violations continued despite a warning, teamazing may temporarily suspend affected access after prior notice (or without notice in cases of imminent danger); the right to extraordinary termination and the claim to fees remain unaffected.
7. AI-Supported Functions
7.1. Content generated by the Platform by means of artificial intelligence (“AI Output”) is based on probabilities and may be incomplete, imprecise or incorrect. It is decision support, not a decision: the customer shall ensure that AI Output is reviewed by qualified humans before any measures with legal or similarly significant effect on individuals are taken. AI Output does not constitute legal, tax, medical or psychotherapeutic advice. The customer receives the usage rights to AI Output required for internal use; teamazing does not warrant that it is free of third-party rights or unique.
7.2. The parties shall cooperate in fulfilling the obligations applicable to each of them under Regulation (EU) 2024/1689 (AI Act). The customer shall deploy the Platform only within the intended purpose (section 2.2) and shall inform teamazing without undue delay of any serious incidents in connection with its use.
8. Availability and Support
8.1. Unless agreed otherwise, teamazing provides the Platform with an availability of 98% on a monthly average at the Transfer Point. Excluded are announced maintenance windows (where possible outside usual business hours CET/CEST), disruptions outside teamazing’s area of responsibility, and force majeure.
8.2. For paid services, teamazing provides support by e-mail on Austrian working days. Response and recovery times are owed only to the extent expressly agreed.
9. Further Development of the Platform
teamazing continuously develops the Platform and may change, supplement or replace functions, provided that the functional scope material to the contract is maintained. teamazing will give at least 60 days’ notice of the discontinuation of material functions of paid services; if it results in a significant restriction of the functional scope material to the contract, the customer may terminate extraordinarily with effect from the date the change takes effect and will be refunded pro rata any fees already paid for periods thereafter.
10. Fees, Billing and Price Adjustments
10.1. The fees, billing model and billing period are set out in the order, the offer or the price list valid at the time of ordering. Unless agreed otherwise, billing is in advance for each billing period. All prices are net prices plus applicable VAT, in the currency stated in each case. Unless agreed otherwise, invoices are due within 14 days without deduction; in the event of default, statutory default interest plus necessary collection costs apply.
10.2. If the customer expands the agreed scope of use during the term, the additional fees are charged pro rata for the remainder of the current billing period; reductions take effect at the beginning of the next billing period.
10.3. Individual functions – in particular AI-supported functions – may be subject to volume-based usage quotas or fair use limits; their scope is set out in the order, the offer or the service description. In the event of exceedance, teamazing may throttle the affected functions until the beginning of the next billing period or offer additional quotas; no automatic paid expansion occurs without an order.
10.4. If the customer is in default of payment of a more than insignificant amount, teamazing may suspend access after an unsuccessful grace period of at least 10 days until payment is received; the payment obligation continues during a justified suspension.
10.5. teamazing may adjust prices with effect from the next renewal period by notice in text form at least 60 days before its beginning. If the increase exceeds 10% compared to the most recently applicable price for the same scope of services, the customer may terminate with effect from the date the increase takes effect.
10.6. The customer may only set off claims that are undisputed or have been finally determined by a court; rights of retention exist only in respect of claims arising from the same contractual relationship.
11. Term and Termination
11.1. Paid contracts run for the agreed term. Unless notice of termination is given no later than one month before the end of the then-current term, the contract renews – unless otherwise agreed – for successive periods of one month each. Upon renewal in one-month periods, all benefits granted cease to apply; from that point on, the fees are those applicable to monthly billing (section 10.1).
11.2. Notice of termination must be given in text form (e-mail suffices) or via the account settings; receipt by teamazing is decisive. Free-of-charge usage relationships may be terminated by either party at any time without notice.
11.3. The right of both parties to terminate the contract for good cause with immediate effect remains unaffected. Good cause exists for the customer in particular where teamazing seriously breaches material contractual obligations – for example by repeatedly and significantly falling short of the agreed availability (section 8.1) – and fails to remedy this despite a written warning setting a reasonable grace period; for teamazing, good cause exists in particular in the event of serious violations of section 2.2, 5 or 6 continued despite a warning, or default in payment of at least two billing periods. Special termination rights of the customer (in particular under sections 9, 10.5 and 19) remain unaffected.
11.4. Upon the end of the contract, the right of use ends; section 12.2 applies to the export of Customer Data.
12. Customer Data
12.1. Customer Data remains within the legal responsibility of the customer; teamazing processes it to the extent required for the performance of the contract. Where teamazing processes personal data on behalf of the customer, the parties shall enter into a data processing agreement pursuant to Art. 28 GDPR; the privacy policy of the Platform applies in addition.
12.2. The customer may export its Customer Data in a common, structured format during the term and for 30 days after the end of the contract; thereafter it will be deleted in accordance with the data processing agreement, unless statutory retention obligations require otherwise.
13. Development Services
13.1. teamazing provides individual software development services on the basis of separate offers; scope, specification, fees, customer cooperation and dates are set out in the respective offer.
13.2. Development results are deemed accepted if the customer does not give notice in text form of specific, material deviations from the agreed service description within 14 days of provision, or if the customer uses them productively; immaterial deviations will be remedied as part of defect rectification.
13.3. All intellectual property rights in development results – including underlying concepts, know-how and further developments – belong exclusively to teamazing; development results become part of the Platform, and the customer receives usage rights in accordance with section 5 for the duration of its contract. Any grant of rights beyond this (in particular exclusivity or delivery of source code) requires an express written agreement against separate remuneration. After acceptance, the warranty under section 14 applies; the duty to inspect and give notice of defects under sec. 377 of the Austrian Commercial Code (UGB) remains unaffected.
14. Warranty
14.1. teamazing maintains the Platform in the contractually agreed condition during the term. Defects must be reported without undue delay with a comprehensible description; teamazing remedies reproducible defects within a reasonable period by rectification, workaround or update.
14.2. Strict liability for defects already existing at the time of conclusion of the contract is excluded. No warranty is given for impairments resulting from improper use, interventions by the customer or third parties, the customer’s IT environment, or third-party services connected by the customer.
15. Confidentiality
The parties shall treat business and trade secrets and information designated as confidential of the other party as confidential and use them exclusively for the performance of the contract; this obligation continues for three years after the end of the contract. Excluded is information that is or becomes publicly known without breach of duty, was lawfully obtained from third parties or demonstrably developed independently, or must be disclosed pursuant to statutory or regulatory requirements.
16. Reference
teamazing may name the customer, using its name and logo, as a reference customer on websites and in marketing materials, unless the customer objects in text form.
17. Force Majeure
Neither party is liable for the non-performance of its obligations (except payment obligations) to the extent such non-performance is due to circumstances beyond its reasonable control, in particular natural disasters, war, terrorism, epidemics, governmental orders, industrial action, large-scale failure of energy or telecommunications networks, or attacks on IT systems despite reasonable protective measures. Performance periods are extended by the duration of the disruption; if it continues for more than 60 days, either party may terminate or withdraw from the affected part of the contract.
18. Liability
18.1. teamazing is liable without limitation for intent and blatantly gross negligence, for personal injury, and under mandatory statutory provisions (in particular product liability law).
18.2. In all other respects, liability for slight negligence – except for personal injury – is excluded; to the extent permitted by law, liability for loss of profit, indirect damage, consequential damage, loss of data (to the extent avoidable through proper data backups by the customer) and pure financial loss is excluded.
18.3. To the extent liability is not unlimited pursuant to section 18.1, it is capped at the fees paid by the customer for the affected service in the twelve months preceding the damaging event, and for development services at the respective order value. Damage claims become time-barred six months after knowledge of the damage and the liable party. For free-of-charge services, section 4.2 prevails.
19. Amendments to these GTC
teamazing may amend these GTC with effect for the future to the extent required by changed legal, regulatory or technical circumstances, or where the amendment does not materially shift the contractual balance to the customer’s disadvantage. Amendments will be announced in text form at least six weeks before taking effect; if the customer does not object within the period or continues to use the services thereafter, they are deemed accepted (this will be specifically pointed out in the announcement). In the event of an objection, either party may terminate affected continuing obligations with effect from the date the amendment takes effect. Price changes are governed exclusively by section 10.5.
20. Final Provisions
20.1. Austrian law applies, excluding the UN Convention on Contracts for the International Sale of Goods and conflict-of-law rules; the exclusive place of jurisdiction is the competent court in Graz, Austria.
20.2. Declarations under these GTC require text form (e-mail suffices); contract amendments require an agreement in text form.
20.3. The assignment of contractual rights by the customer requires teamazing’s consent; teamazing may transfer rights and obligations to affiliated companies of the teamazing group, provided that performance of the contract is not thereby jeopardized.
20.4. Should individual provisions be or become invalid, the remaining provisions remain valid. This English version is a convenience translation; the German version, available at teamazing.at/agb, is authoritative.
GENERAL TERMS AND CONDITIONS for “ONLINE” SERVICES
1. General; Contracting Entity
1.1. These General Terms and Conditions (“GTC”) govern all contracts for the provision of “online” services – i.e. events, trainings, workshops and other functions conducted via the internet, including related services (“Services”). Terms and conditions of the customer shall not become part of the contract.
1.2. The customer’s contracting party (“teamazing”) is the company of the teamazing group that issues the Booking Confirmation: teamazing Services GmbH, commercial register no. FN 617133 z, Puntigamer Straße 24, 8041 Graz, Austria, or teamazing GmbH, HRB 242146 (Local Court Munich), Stahlgruberring 11, 81829 Munich, Germany. In the absence of an express designation, the contracting party is teamazing Services GmbH. Claims of the customer are directed exclusively against the respective contracting entity.
1.3. The offering is directed exclusively at entrepreneurs, legal entities under public law and special funds under public law; these GTC do not apply to contracts with consumers.
1.4. Separate GTC apply to in-person events, software services and teamazing Credits.
2. Contract and Scope of Services
2.1. The contract is concluded upon teamazing’s written or electronic confirmation of a customer booking (“Booking Confirmation”). The scope of teamazing’s obligations is derived exclusively from the Booking Confirmation, including all notes contained therein; brochure and website information is non-binding.
2.2. Requests by the customer to change a concluded contract constitute a new offer and require confirmation by teamazing.
3. Performance through Partners
3.1. Services may be performed in whole or in part by carefully selected, qualified partners on behalf of teamazing. teamazing remains the customer’s sole contracting party and responsible for performance in accordance with the contract; the partners act as vicarious agents of teamazing.
3.2. This is to be distinguished from third-party services that teamazing merely brokers and expressly designates as third-party services in the offer: these are governed by the third party’s terms (including its cancellation terms), which are communicated to the customer with the offer; in this respect, teamazing is liable only for the careful selection of the third party.
4. Payment Terms
4.1. Payments shall be made to the account stated in the Booking Confirmation or invoice, in the currency stated therein; all prices are net prices plus applicable VAT. The payment periods set out in the Booking Confirmation apply; longer periods in a subsequently issued invoice prevail in case of doubt. Unless agreed otherwise, invoices are due within 14 days without deduction.
4.2. teamazing is not obliged to perform while the customer has not made due payments under the same contract. In the event of default, statutory default interest plus the costs necessary for appropriate collection apply; claims for further damages remain reserved.
5. Postponement by the Customer
5.1. The customer may request in text form, without stating reasons, that an agreed Service be postponed to a later date. The postponement only takes effect upon teamazing’s confirmation of the new date; there is no entitlement to a postponement.
5.2. For postponements requested within 21 days before the agreed Service date, teamazing may additionally charge, without proof of damage, a lump-sum compensation of 25% of the agreed service fee, but no less than EUR 200; the customer remains free to prove that no expense or a substantially lower expense was incurred.
5.3. If teamazing does not confirm a new date, the originally agreed date remains binding. Any cancellation nevertheless declared by the customer is governed by section 6 (Cancellation); the time of its receipt by teamazing is decisive.
6. Cancellation by the Customer
The customer may cancel an agreed Service by notice in text form. Depending on the time of cancellation, the following lump-sum cancellation fee applies:
- upon receipt of the Booking Confirmation: 33% of the agreed service fee;
- from the 21st day before the agreed Service date: 66% of the agreed service fee;
- on the day before or on the day of the booked Service: 100% of the agreed service fee.
The customer remains free to prove that teamazing incurred no damage or substantially lower damage.
7. Force Majeure
If performance is prevented by circumstances beyond teamazing’s reasonable control (in particular natural disasters, war, epidemics, governmental orders, industrial action, large-scale failure of energy or telecommunications networks), the customer may request a substitute date free of charge within nine months of the originally agreed Service date. If the customer does not request a substitute date within this period, teamazing may retain 33% of the service fee as lump-sum compensation for expenses; the customer remains free to prove that no expense or a substantially lower expense was incurred.
8. Services Not Used
If the customer does not make use of individual agreed Services (e.g. due to a reduced number of participants), no claim to a price reduction or refund arises.
9. Extension of Services
If an event is extended by more than 15 minutes for reasons attributable to the customer, or if the actual number of participants exceeds the agreed number, teamazing may charge for the additional services rendered.
10. Conditions of Participation
10.1. Participants must comply with these conditions of participation and with the organizational rules announced by the event staff before the event; the customer is responsible for compliance by the participants it authorizes and shall inform them of the conditions in advance.
10.2. Persons under the age of 15 are excluded from participation unless agreed otherwise in text form in the individual case. Participants must at all times act reasonably and responsibly.
10.3. teamazing may exclude participants who violate these conditions from the event; such exclusion does not give rise to any claim to a reduction or refund.
11. Shipment of Goods
Where the scope of services includes the shipment of goods (e.g. event materials) to the customer, deliveries are made in accordance with Incoterms 2020 “EXW”, even where teamazing voluntarily organizes the shipment.
12. Warranty
12.1. If the Service is not performed in accordance with the contract, the customer may first demand performance in accordance with the contract; complaints shall, where possible, be reported to the event staff without undue delay. teamazing may refuse rectification if it would require disproportionate effort and may instead offer an equivalent substitute service.
12.2. teamazing may extend a Service interrupted for technical reasons (e.g. insufficient internet connection) for less than one hour by the duration of the interruption; no further claims arise. In the case of interruptions lasting more than one hour, the customer may request a repetition of the entire event.
12.3. If rectification or substitute performance is impossible or disproportionate, the customer may demand a reasonable price reduction or – at teamazing’s option – rescission of the contract and reversal of services already performed. Warranty claims must be notified in text form, with reasons, without undue delay and no later than one month after the agreed Service date; statutory rights of the customer in the event of late notification remain unaffected to the extent teamazing is not adversely affected by the delay.
- Limitation of Liability
13.1. For contracts with teamazing Services GmbH (Graz): teamazing is liable without limitation for intent and blatantly gross negligence, for personal injury, and under mandatory statutory provisions. In all other respects, the liability of teamazing and its personnel for damage caused by slight negligence and – irrespective of the degree of fault – for pure financial loss, loss of profit and consequential damage is excluded to the extent permitted by law; liability is capped at the agreed service fee of the affected order.
13.2. For contracts with teamazing GmbH (Munich): teamazing GmbH is liable without limitation for intent and gross negligence, for damage arising from injury to life, body or health, and under the German Product Liability Act. In cases of slight negligence, it is liable only for the breach of material contractual obligations (obligations whose fulfilment is a prerequisite for the proper performance of the contract and on whose observance the customer may regularly rely), limited to the foreseeable damage typical for this type of contract.
14. Final Provisions
14.1. teamazing may amend these GTC with effect for the future to the extent required by changed legal, regulatory or technical circumstances, or where the amendment does not materially shift the contractual balance to the customer’s disadvantage; amendments will be announced in text form at least six weeks before taking effect and are deemed accepted if the customer does not object within the period (this will be specifically pointed out). For services already bindingly booked, the version valid at the time of booking applies.
14.2. Contract amendments require an agreement in text form. Should individual provisions be invalid, the remaining provisions remain valid.
14.3. Governing Law and Jurisdiction: Contracts with teamazing Services GmbH are governed by Austrian law with the exclusive place of jurisdiction in Graz, Austria; contracts with teamazing GmbH (Munich) are governed by German law with the exclusive place of jurisdiction in Munich, Germany. The UN Convention on Contracts for the International Sale of Goods and conflict-of-law rules do not apply. This English version is a convenience translation; the German versions, available at teamazing.at/agb and teamazing.de/agb, are authoritative.
GENERAL TERMS AND CONDITIONS for “OFFLINE” SERVICES
1. General; Contracting Entity
1.1. These General Terms and Conditions (“GTC”) govern all contracts for the provision of “offline” services – i.e. events, trainings, workshops and other functions conducted on site, including related services (“Services”). Terms and conditions of the customer shall not become part of the contract.
1.2. The customer’s contracting party (“teamazing”) is the company of the teamazing group that issues the Booking Confirmation: teamazing Services GmbH, commercial register no. FN 617133 z, Puntigamer Straße 24, 8041 Graz, Austria, or teamazing GmbH, HRB 242146 (Local Court Munich), Stahlgruberring 11, 81829 Munich, Germany. In the absence of an express designation, the contracting party is teamazing Services GmbH. Claims of the customer are directed exclusively against the respective contracting entity.
1.3. The offering is directed exclusively at entrepreneurs, legal entities under public law and special funds under public law; these GTC do not apply to contracts with consumers.
1.4. Separate GTC apply to online events, software services and teamazing Credits.
2. Contract and Scope of Services
2.1. The contract is concluded upon teamazing’s written or electronic confirmation of a customer booking (“Booking Confirmation”). The scope of teamazing’s obligations is derived exclusively from the Booking Confirmation, including all notes contained therein; brochure and website information is non-binding.
2.2. Requests by the customer to change a concluded contract constitute a new offer and require confirmation by teamazing.
3. Performance through Partners
3.1. Services may be performed in whole or in part by carefully selected, qualified partners on behalf of teamazing. teamazing remains the customer’s sole contracting party and responsible for performance in accordance with the contract; the partners act as vicarious agents of teamazing.
3.2. This is to be distinguished from third-party services that teamazing merely brokers and expressly designates as third-party services in the offer (e.g. venue or catering): these are governed by the third party’s terms (including its cancellation terms), which are communicated to the customer with the offer; in this respect, teamazing is liable only for the careful selection of the third party.
4. Payment Terms
4.1. Payments shall be made to the account stated in the Booking Confirmation or invoice, in the currency stated therein; all prices are net prices plus applicable VAT. The payment periods set out in the Booking Confirmation apply; longer periods in a subsequently issued invoice prevail in case of doubt. Unless agreed otherwise, invoices are due within 14 days without deduction.
4.2. teamazing is not obliged to perform while the customer has not made due payments under the same contract. In the event of default, statutory default interest plus the costs necessary for appropriate collection apply; claims for further damages remain reserved.
5. Postponement by the Customer
5.1. The customer may request in text form, without stating reasons, that an agreed Service be postponed to a later date. The postponement only takes effect upon teamazing’s confirmation of the new date; there is no entitlement to a postponement.
5.2. For postponements requested within 21 days before the agreed Service date, teamazing may additionally charge, without proof of damage, a lump-sum compensation of 25% of the agreed service fee, but no less than EUR 200; the customer remains free to prove that no expense or a substantially lower expense was incurred.
5.3. If teamazing does not confirm a new date, the originally agreed date remains binding. Any cancellation nevertheless declared by the customer is governed by section 6 (Cancellation); the time of its receipt by teamazing is decisive.
6. Cancellation by the Customer
The customer may cancel an agreed Service by notice in text form. Depending on the time of cancellation, the following lump-sum cancellation fee applies:
- upon receipt of the Booking Confirmation: 33% of the agreed service fee;
- from the 21st day before the agreed Service date: 66% of the agreed service fee;
- on the day before or on the day of the booked Service: 100% of the agreed service fee.
The customer remains free to prove that teamazing incurred no damage or substantially lower damage.
7. Adverse Weather
The decision on whether to hold an event in adverse weather is made by teamazing at its reasonable discretion, giving priority to the safety of the participants. Agreed outdoor program elements will, where possible and economically reasonable, be replaced by indoor program elements; additional, reasonable room costs incurred as a result are borne by the customer, and no claim to a price reduction arises. If relocating indoors is impossible or unreasonable, the event will be cancelled; in that case section 9 applies.
8. Cancellation by teamazing
If teamazing cancels the event for reasons lying exclusively within its own sphere of risk (e.g. lack of an official permit), the customer is released from its payment obligation; payments already made will be refunded.
9. Force Majeure; Substitute Date
If the event is prevented by adverse weather (section 7, last sentence) or by circumstances beyond teamazing’s reasonable control (in particular natural disasters, war, epidemics, governmental orders, industrial action, large-scale failure of energy or telecommunications networks), the customer may request a substitute date free of charge within nine months of the originally agreed event date. If the customer does not request a substitute date within this period, teamazing may retain 33% of the service fee as lump-sum compensation for expenses; the customer remains free to prove that no expense or a substantially lower expense was incurred.
10. Services Not Used
If the customer does not make use of individual agreed Services (e.g. due to a reduced number of participants), no claim to a price reduction or refund arises.
11. Extension of Services
If an event is extended by more than 15 minutes for reasons attributable to the customer, or if the actual number of participants exceeds the agreed number, teamazing may charge for the additional services rendered.
12. Conditions of Participation
12.1. Participants must comply with these conditions of participation and with the organizational rules announced by the event staff before the event; the customer is responsible for compliance by the participants it authorizes and shall inform them of the conditions in advance.
12.2. Persons under the age of 15 are excluded from participation unless agreed otherwise in text form in the individual case. Participants must at all times act reasonably and responsibly; for program elements involving physical activity, they must follow the safety and conduct instructions of the event staff, and assessing their own physical fitness is the responsibility of the respective participant and the customer.
12.3. teamazing may exclude participants who violate these conditions from the event; such exclusion does not give rise to any claim to a reduction or refund.
13. Warranty
13.1. If the Service is not performed in accordance with the contract, the customer may first demand performance in accordance with the contract; complaints shall, where possible, be reported to the event staff without undue delay. teamazing may refuse rectification if it would require disproportionate effort and may instead offer an equivalent substitute service.
13.2. If rectification or substitute performance is impossible or disproportionate, the customer may demand a reasonable price reduction or – at teamazing’s option – rescission of the contract and reversal of services already performed. Warranty claims must be notified in text form, with reasons, without undue delay and no later than one month after the agreed Service date; statutory rights of the customer in the event of late notification remain unaffected to the extent teamazing is not adversely affected by the delay.
14. Limitation of Liability
14.1. For contracts with teamazing Services GmbH (Graz): teamazing is liable without limitation for intent and blatantly gross negligence, for personal injury, and under mandatory statutory provisions. In all other respects, the liability of teamazing and its personnel for damage caused by slight negligence and – irrespective of the degree of fault – for pure financial loss, loss of profit and consequential damage is excluded to the extent permitted by law; liability is capped at the agreed service fee of the affected order.
14.2. For contracts with teamazing GmbH (Munich): teamazing GmbH is liable without limitation for intent and gross negligence, for damage arising from injury to life, body or health, and under the German Product Liability Act. In cases of slight negligence, it is liable only for the breach of material contractual obligations (obligations whose fulfilment is a prerequisite for the proper performance of the contract and on whose observance the customer may regularly rely), limited to the foreseeable damage typical for this type of contract.
15. Final Provisions
15.1. teamazing may amend these GTC with effect for the future to the extent required by changed legal, regulatory or technical circumstances, or where the amendment does not materially shift the contractual balance to the customer’s disadvantage; amendments will be announced in text form at least six weeks before taking effect and are deemed accepted if the customer does not object within the period (this will be specifically pointed out). For services already bindingly booked, the version valid at the time of booking applies.
15.2. Contract amendments require an agreement in text form. Should individual provisions be invalid, the remaining provisions remain valid.
15.3. Governing Law and Jurisdiction: Contracts with teamazing Services GmbH are governed by Austrian law with the exclusive place of jurisdiction in Graz, Austria; contracts with teamazing GmbH (Munich) are governed by German law with the exclusive place of jurisdiction in Munich, Germany. The UN Convention on Contracts for the International Sale of Goods and conflict-of-law rules do not apply. This English version is a convenience translation; the German versions, available at teamazing.at/agb and teamazing.de/agb, are authoritative.
GENERAL TERMS AND CONDITIONS for TEAMAZING CREDITS
1. Scope and Contracting Entity
1.1. These General Terms and Conditions (“GTC”) govern the purchase and redemption of teamazing Credits (“Credits”). The credits agreement is concluded with the company of the teamazing group named in the offer (“teamazing”).
1.2. The offering is directed exclusively at entrepreneurs, legal entities under public law and special funds under public law; these GTC do not apply to contracts with consumers.
1.3. The respective service GTC additionally apply to the services paid for with Credits; the contracting party for the redeemed service is the company named in the respective Booking Confirmation.
2. Purchase and Value
Credits are prepaid balances; 1 Credit corresponds to EUR 1 net. Volume, price and any volume bonus are set out in the respective offer. All prices are net prices plus applicable VAT; unless agreed otherwise, invoices are due within 14 days without deduction.
3. Validity
Credits are valid for 36 months from purchase; unredeemed Credits expire without replacement upon expiry of the validity period. The validity period is indicated in the offer.
4. Redemption, Transferability, No Cash Payment
4.1. Credits may be redeemed for services of the teamazing group (in particular team building, workshops, keynotes and software services), unless otherwise provided in the offer.
4.2. Credits cannot be paid out in cash, not even partially, and are transferable only within the customer’s company and its affiliated companies. Credits originating from bonus quotas are consumed first upon redemption.
4.3. If a service paid for with Credits is cancelled, applicable cancellation fees under the respective service GTC are charged against the credit balance; otherwise, the Credits are re-credited.
5. Final Provisions
5.1. teamazing may amend these GTC with effect for the future to the extent required by changed legal, regulatory or technical circumstances, or where the amendment does not materially shift the contractual balance to the customer’s disadvantage; amendments will be announced in text form at least six weeks before taking effect and are deemed accepted if the customer does not object within the period (this will be specifically pointed out). For Credits already purchased, the version valid at the time of purchase applies.
5.2. Should individual provisions be or become invalid, the remaining provisions remain valid.
5.3. The law of the state in which the contracting entity has its registered seat applies, excluding the UN Convention on Contracts for the International Sale of Goods and conflict-of-law rules; the exclusive place of jurisdiction is the registered seat of the contracting entity. This English version is a convenience translation; the German version, available at teamazing.at/agb, is authoritative.